Service Coordinator / Customer Service Coordinator (Office Position)

Location

Indianapolis, IN

Type

Full Time

Benefits:
  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Paid time off
  • Training & development
Service Coordinator / Customer Service Coordinator (Office Position)

Pay: $18–$20 per hour
Job Type: Full-Time
Schedule: Monday–Friday
Location: [City, State] (In-Office)

Overview:

Zinga’s is hiring a Service Coordinator to manage the flow of service jobs from start to finish. This role ensures every job has complete and accurate information, while coordinating between our installation team and customers.

This is a fast-paced, detail-driven office role where follow-through and communication are critical to success.

Key Responsibilities:

  •  Gather, verify, and organize all required information for service jobs 
  •  Communicate with installation teams to obtain missing or updated details 
  •  Provide timely and accurate updates to customers 
  •  Ensure service jobs move forward without delays or gaps 
  •  Track job progress and maintain accurate records 
  •  Follow up consistently until each job is completed correctly 
Day-to-Day Work Includes:

  •  Making calls to field technicians to confirm job details 
  •  Updating customer records and service notes 
  •  Communicating with customers about timelines and expectations 
  •  Identifying and resolving missing information quickly 
  •  Managing multiple service jobs at once 
Requirements:

  •  1+ year of customer service, administrative, or coordination experience preferred 
  •  Strong phone and communication skills 
  •  High attention to detail and organization 
  •  Ability to multitask in a fast-paced environment 
  •  Comfortable working fully in an office setting 
  •  Reliable and consistent attendance 
What We’re Looking For:

  •  Someone who takes ownership and follows through on every task 
  •  A strong communicator who can confidently speak with both customers and technicians 
  •  A problem-solver who doesn’t let details slip through the cracks 
  •  A dependable team member who keeps things moving 
Why Zinga’s:

  •  Competitive hourly pay ($18–$20/hour) 
  •  Full-time, stable office position 
  •  Clear expectations and structured processes 
  •  Opportunity for growth and advancement 
Apply Today:

If you are organized, proactive, and take pride in getting the details right, apply today and join a team that values accountability and execution.

Compensation: $18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.zingashome.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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